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SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@woodstage.in or mailing us at:
WOOD STAGE.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – Hostinger
Our store is hosted on Hostinger. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Hostinger’s data storage, databases and the general Hostinger application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Hostinger stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
All orders are prepaid orders. In case the order is initially placed with payment of an advance amount less than the full order value, the balance payment needs to cleared before dispatch to mark order as paid and fulfill order thereof.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
Certain links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
Strictly necessary cookies
These cookies are required for the operation of our Website. They include, for example, cookies that enable storage of information filled by you during the browsing session, enable you to log into secure areas of our Website. Without these cookies operation of the Website would be impossible or its functioning may be severely affected.
Preferences / functional cookies
These improve the functional performance of our Website and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies, the Visitors may avoid the changes of settings during each visit of the Website. These cookies also remember changes made by you in the Website (for example, in case you leave comment on the Website). These cookies do not track your behavior in other websites.
Analytical / performance cookies
These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Website. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are visited more frequently, help us to record dysfunctionalities of the Website, etc.
Marketing, targeting and advertising cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests. The advertising cookies let us know whether you have already seen the specific advertisement or a certain type of advertisement, and how much time has elapsed since you saw it. We may use the cookies set by another entity so that we could provide the advertisement oriented more specifically to you. They are also used so that we could see the certain advertisements only a certain number of times and that it would help to measure the efficiency of advertising.
2.2. Third-party cookies
Advertising cookies – some ads you can see on our Website have been provided by other legal entities. Some of these entities use their own cookies by analysing how many people have seen the specific advertisement or how many people have seen it more than once. The companies creating such cookies apply the policies prepared by themselves and we have no influence on the creation or storage of such cookies. We recommend you to take a separate interest in the Privacy Policy or the Cookie Policy of those companies, which will be placed on their websites.
Other third-party cookies – in some web pages of our Website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programs or applications developed by them would suit your needs. Due to the specific features of the functioning of the cookies, our Website does not have access to the information transmitted by these cookies, likewise other entities do not have access to the information collected by the cookies set by us.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@woostage.in by mail at
WOOD STAGE
[Re: Privacy Compliance Officer] —-
Generic Refund Policy
We offer repairs, replacements and accept refunds and exchanges.Shipping:
Shipping times mention on the website are Estimated Shipping time for every product, and collective Estimated Shipping Time of Cart is displayed on your Cart. These are Estimated Shipping Time within which the order is likely to be dispatched. Once the Order is dispatched, the shipment details generated will be shared. Transit times averages at 6-9 days from various shipping company, subjected to force majeure , daily route / connection availability or the service / delivery area location. Shipping / Dispatch is processed on completing the transaction of pending order amount payment, if any.
Some states in India such as Assam, Orissa and Uttarakhand required transit from the consignee ( customer ). However these rules do undergo changes from time to time depending on the categories of Trade such B2C which may further be segregated into online of offline trade. Following the set of rules may / may not differ from time to time. In such cases, if for any particular order / Shipment at any time / trade / nature transit form is called for, which are necessarily provided by the consignee ( customer ) for continuous transit of shipment.
Door Delivery
Returns / Refunds
Any issues with the product have to be reported within 24 hours of receipt of products, with supporting pictures, to info@woodstage.in. If 24 hours have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
In case of any Damage, defect, our liability is limited to the cost of furniture paid by the customer.
Refunds are processed Online. Generally processed within 7 days of approved refund.
The order where, delivery of goods is pending for any reason arising of out from customers end will be treated and fulfilled and will not be eligible for any form of returns or replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of conditions are exempt from being returned. Such as wear & tear of normal use.
Additional non-returnable items:
Seats, Covers and cushions.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer until asked to do so by the seller.
If the items is required to sent back, it has to be sent back by the same shipping company it was received from and the charges for sending the item will be borne by the sender (customer). However in certain cases such as sending back damaged material, no charges will be borne by the customer (Sender). The charges for sending the new replacement piece will be borne by us.For any returns without notice to / confirmation of the shipper / seller , tax @ 14.5 is deductible.There are certain situations where only partial refunds are granted: (if applicable)
table with legs etc.
Refunds (if applicable)
Once your report/email is received and inspected, we will send you an email to notify you that we have received your problem notification. We will also notify you of the approval or rejection of your refund. Refunds not applicable where repairs is excerciseable or advised. Refund only issued if the item received catches termite. Proof of termite existence needs to be provide by the customer with formal reports from an accredited agency.
Exchanges / Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@woodstage.in
Cancellation:
Since the products are made according to your order, and we have to maintain the fastest shipping time, Order once placed can only be cancelled within 12 hours of placing the order or before the order is put in production, whichever is earlier. Orders placed under any /all Special Sales or Specific Occassion Sales defined by an event / date or occasion for specified/limited time period are not eligible for cancellation.
Cancellation Charges ( Applicable on un-fulfilled order, for cancellation eligible order as stated above ):
Cancellation charges of 4.5% of the order value is applicable subjected to a minimum of 1000 Rs. . These charges are waived off on Store Credit based cancellations.
Cancellation charges for fulfilled orders are on order basis and thus will be apportioned as per the prevailing situations and status of the order.
Change:
Order can be changed in 12 hours the order, after which a Change Free of 10% is applicable , subjected to a minimum of Rs 1000.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, no return or refund applicable.
Change:
Order can be changed in 12 hours the order, after which a minimum of Rs 1000 as Change fee is applicable.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, no return or refund applicable.
Customization:
Any requested change of whatever nature, big or small, shape size, usage, addition, deletion, specification in the product, compared to our standard offering will make the product a “Customized Product”. Being customized in nature the manufacturer may make necessary structural or technical alteration in the product in the best possible manner as may deem fit from the manufacturing point of view, without any prior notice. No returns applicable on customized products.
OCTROI
Octroi ( which is neither VAT nor Shipping Charges and is like an entry tax ) wherever applicable ( such as Mumbai & Jammu ) is payable by the customer at the time of delivery.
Shipping
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once the product sent by you is received by us, the new one is dispatched asap and tracking details are provided. Depending on where you live, the time it may take upto 4 weeks for your exchanged product to reach you, may vary.
You should consider using a trackeable shipping service or purchasing shipping insurance for return items. We don’t guarantee that we will receive your returned item.
International Shipping
Shipping via Air will / will not be trackeable based on customer selection of shipping preference at the time of Order.
Shipping via Sea are not online trackeable, however regular / periodic updated are provided by us.
